I booked a deluxe room with a promotion where I wo...

I booked a deluxe room with a promotion where I would receive a free upgrade to deluxe room harbour view, however upon checkin they gave me a super small room which had harbour view. Checking on their site it seems to be a lower graded superior room which was a lower grade than my original booking!!

After complaining I was able to get my room changed but had to wait for 4 hours later cause they said the hotel was fully booked. I was not compensated or apologized in any way leaving a bad impression.

Overall room was decent and clean. The design is a bit dated but well maintained. The harbour view was well worth the additional cost. However be careful as windows does not have a reflective film meaning that from the outside the rooms are clearly visible especially at night.