The customer service at this so called 5 star hote...

The customer service at this so called 5 star hotel is unacceptable. To be only aesthetically pleasing in an industry where customers depend on grand service is not enough. I visited this hotel all the way from the USA and they were all to willing to allow me to be without a hotel room because of an email that they say they sent, that I did not receive, frightening. Throughout my stay dining service was poor, I had issues with AC in my room that was never addressed and various other issues that I believe one should not have to experience when looking/paying to receive top notch service. All in all, if you are only looking for beauty choose this hotel, if you are looking to be comfortable and ensure that you have a quality place to stay and a brand that cares about your well being, thousands of miles away from home, this is not the place to be! Choose wisely. Oh and it was my birthday trip as well