Melanie Desmarais

Review of G & B Photography

After paying an astronomical amount for pictures l...

After paying an astronomical amount for pictures last year of my 1st grader, I was absolutely astonished by the misrepresentation of their CD package. It was led to believe you purchased all the backgrounds offered in the packet sent home and all the one's offered on their website, I was wrong... Dead wrong and extremely disappointed. Then upon receiving the "professional" photograph of my very photogenic little girl I was mortified by the way they accepted and allowed her to pose. She scrunched her shoulders up over her ears, wasn't sitting up straight, and when I called to request a retake I was told I couldn't and the photographer's let them pose however they want and offer no PROFESSIONAL direction to capture the best portrait possible. For the amount of money spent ($79 because we also got the god awful backpack)on a horrible pose and a quarter of the backgrounds expected, the package was not valued at $79. Getting my pictures taken all throughout school I distinctly remember the direction every photographer gave throughout the whole 12 years. Now here we are a year after, picture time again, with now 2 children attending the school I am debating just getting them done locally. I coached both girls all morning on what to make sure not to do... What once brought me so much excitement, I now live with anxiety until the pictures arrive... The product I received last year and the total disregard of the level of professionalism by the customer service representative and denial of retakes leave me pretty certain I'll have another disappointing experience and will no longer get the pictures done by the school if they continue to use this company. How in the world the school outsources almost 2 hours away is beyond me. They get one more chance this year, but I'd be damned if I have even 1 come back unprofessional.... My best word of advice ~ If going with the CD pick one of the backgrounds online so it's at least a little worth it and do the photographer's job and coach your children on the way to school for young one's....