Since I work and don't have the luxury of waiting ...

Since I work and don't have the luxury of waiting at the house over a four-hour arrival window I booked the first appointment slot of the day and was told the technician would be at my house between 8am - 8:30am. At 8:40 there's no technician so I call. They say he's on his way and should be there any minute. At 9:05 I call again and they say the technician isn't answering the phone because he's driving but should be there any minute, at which point I cancel the appointment. This is the second time the exact same thing has happened. These guys are clueless.