When first making my hotel reservation in January ...

When first making my hotel reservation in January 2019, I requested a fridge. More than a week prior to my arrival, I tried to make adjustments to my reservation online. Since I was unable to do so, I called MGM Grand and spoke to a representative. I provided my reservation confirmation number and all my neccessary information that was requested of me. I asked for the fridge to be taken off my reservation. When I checked into my hotel room, I saw that there was a fridge near one of the beds. I immediately put my items I was carrying on the bed, picked up the phone in the room and spoke to a representative at the front desk. I told them that there was a fridge in my room and that I did not want one...especially since I knew they would charge $35 a night for it. The lady I spoke to said that she did not see anything on file that I should have one in the room; therefore, I would not be charged for one. I just checked out and found out that I was indeed charge for something that I did not want in the room. Even though I did not use the fridge, I was told from a supervisor that she does not see anything on file saying that I called. She refused to investigate into calls that were made to the front desk within a certain period of time after my arrival. She said that I could dispute the charges; however, it would not matter because the charges still would be charged to my account. My word of advice....if you have to call the front desk for any reason...get the employees name, employee number, write the time and date called...and ask to get the situation fixed ASAP in order to prevent any unauthorized charges. If not....the hotel will make you pay for something you did not authorize. I am very disappointed in this unprofessional behavior from this business.