Jennifer Graham

Review of The Home Depot

The store is fine but the customer service is terr...

The store is fine but the customer service is terrible. Don't bother using the online ordering system because you will have to call or physically go wait on your order to be pulled. It doesn't take 6-8 hours for an order of $25 to be pulled. When I order from Target, my stuff is ready within an hour. I placed an order at 9am today and went to the store at 2pm. My order wasn't ready. There were at least 8 associates at the customer service desk, but 2 people were doing actual work. Waited 15 minutes for my order to be pulled and one of the items was wrong. Then another guy walked up with my order. Next time, I'll just go pull my own order.