DR Nathalie Hughes

Review of Hyatt Regency Roissy Charles d...

We arrived late after a 12h plane trip exhausted a...

We arrived late after a 12h plane trip exhausted and a bit battered. The reception was so welcoming, the porter couldn't do enough to help. The room was clean and comfortable, the bathroom was spotless and the bed were so so nice and comfy! After a lovely night we were welcomed to the breakfast area. Again the staff was so attentive and helpful. I am disabled and a wheelchair user. The ramp to the dinning area was blocked ( !!! By a table !!! Tut tut !!! ) but they helped me up the two stairs and then down -and the wheelchair - All this with genuine goodwill and a smile- The breakfast choice was very good, of high quality and obviously a good chef.
Check out was even better if that's possible. All wirh such kindness and concern for the client. The Lady at the reception even came around the reception desk to give me rhe papers . The waiting area was calm and relaxing and my little boy was given a drink and Oreos! We also were offered a drink whilst waiting if we wanted.
I want to say a big thank you to all at the Hyatt Regency. I am still amazed!
We will come back and highly recommend you .

7 stars hotel !