Jessica Espinosa

Review of Tropicana Entertainment - Laug...

Me and my family drove 3 hours 45 minutes to come ...

Me and my family drove 3 hours 45 minutes to come here, we were very excited. Upon arriving we were told we have to get our players card. So my two girls followed me to the line a soon I was in line I was approached by a tables manager And very aggressively And Rudely he said to me and my girls you cannot be on the carpet You have to be off the carpet... ok firstly He could ve told us nicely he was very unprofessional and you don t talk to little girls like that, Secondly the carpet goes all the way till it hits the wall so what are they supposed to do walk on the walls??? Even the couple in front of me were talking amongst themselves saying how rude that guy was..It just put me in a different type of mood and I did not want to spend my money in the casino neither did any of my other family members because of him we spent our money at the Golden Nugget in Aquarius hotel instead...Have better customer service next time.. we didn t travel all this was to be treated rudely. He could ve said excuse me ma am and said it politely and of course I would ve sent my girls off to the side.