I have been a customer of La-z-boy for over fourty...

I have been a customer of La-z-boy for over fourty years. So i talked my son into purchasing a reclining sofa, loveseat, and recliner from them telling him that they guaranteed their products. Less than a year and a half after he bought it a cheap piece of plastic in the recliner broke in the area of the leg rest. When we called to have it repaired we were told it would cost 100 dollars to pick up the chair, 109.00 an hour to repair it and he may have to pay for the part as well. I cannot believe the poor quality and poor customer service. I will NEVER recommend La-z-boy again.