Mark Bradley

Review of Le Meridien New Orleans

It is rare for me to write a review for anything, ...

It is rare for me to write a review for anything, let alone a less than positive review. But I have long been a fan of Le Meridien properties, but this experience left me disappointed enough that I probably won't stay at a Le Meridien again. Positives: Attractive entrance and lobby area, nice second floor area, decent gym and pool areas. Negatives: Very dark, small, and depressing room, very different from prior Meridien experiences. I was not able to get the usual upgrade that I can get with gold elite status (I understand this is subject to availability, although a colleague who was here for the same conference was able to get upgraded.) The power went out on my floor for several hours when I needed to get work done. Also, 3 of the 4 elevators were not working. Most disappointingly, staff were somewhere between indifferent and completely uninterested in customer care, particularly given the number of problems over the weekend. This extended from the front desk to the LMNO restaurant on the second floor, and was so pervasive it was clearly a problem of business culture rather than an issue of any one individual. I am a Marriott loyalist but will avoid Le Meridien hotels in the future.