Caitlin MacInnes

Review of Pavillion Properties

I was originally shown round some properties by Jo...

I was originally shown round some properties by Josh (it was some time ago so hopefully I ve got his name right!). He was very helpful and gave good advice about the area I was viewing.

My original property manager was Billy. I was shocked at the lack of professionalism and lack of communication. The state that the property had been left in when I moved in was disgusting and took me over 9 hours to clean before I could even bring in my belongings. There was everything from black mould in the shower to cat hair in the fridge. When it came to releasing my deposit they took nearly a full month due to lack of action on their part.

I then moved to a property managed by Linsey. Correct protocol for issuing keys wasn t followed or checked up on, resulting in me not receiving the correct keys and being locked out. I had to cover the cost of an emergency locksmith with Pavillion accepting no responsibility.

The standard of service is well below the standard of other letting agencies in Dundee. I wouldn t recommend them at all.