The expectations create them and to maintain them ...

The expectations create them and to maintain them there are the environment and the kindness of the staff. However, half a disappointment lingers over the rest of the offer.
After reading the answer of the manager of the structure, whom I thank for the spirit with which he officially deals with tools such as online reviews, I specifically suffered the absence of inspiration from the kitchen, as well as appetizers at the lounge bar, with flavors flattened that seemed to conform to an idea of kitchen not inclined to be felt.