Eva Yiyun Xu

Review of Wildwood Hotel

We stayed in the Jacuzzi King Suite during 12/23-1...

We stayed in the Jacuzzi King Suite during 12/23-12/24 for our 3-year anniversary. The Jacuzzi-style hot tub was great and romantic. I didn't quite like my pillows but overall the sleeping experience was nice. However, on morning before I check out, when I tried to open the closet, I was hurt by the sharp closet door corner. It was just a NORMAL movement of opening a closet, all I did "wrong" was not wearing covered shoes in my own hotel room which I didn't see any problems here. My great toe of my right foot started bleeding immediately. It took me a while to stop the bleeding but I still had to wear flip flops to walk to my car in a cold, snowing morning on Christmas eve. I tried to talk to the front dest agent and the manager and said I was hurt. I also suggested them to fix the problem so that no future guests would get hurt. ALL RESPONSES I GOT was "I got it". NOT even an apology or "I'm sorry to hear about this". Is this the service I deserve after I paid over $200 for a night??? This accident made my whole experience with this hotel from a 5-star to a 1-star. I won't stay here because of their attitude after I told them I got hurt. If you do stay with them, be sure you take care of yourself and your family, because they simply wouldn't care if any accident happens!