I have used the main branch many times, and find t...

I have used the main branch many times, and find the staff to be friendly and helpful. However, I listen to audio books when I drive, and have requested a certain author verbally as well as in writing, several times over the past 4 years, and the person in charge of acquiring books (Either through ordering, or from other branches) has never ordered this series. The author is a best selling author, so people other than myself would check them out. But this individual refuses to add them to the collection.
Also, even though the website says the location (Doris Dr) is open, I went there yesterday, early afternoon, and it was closed, and had a sign on the door saying closed until further notice.