In mid September I made an appointment to have my ...

In mid September I made an appointment to have my snow tires installed Oct 17. Some additional diagnostic work was also required as my interior lights were not working properly. My appointment was for 10 o'clock, and I informed them I would wait while the work was performed.
At 12:30 I saw my vehicle being removed from the tire bay and assumed the entire job was done. I was informed that the diagnostic work would be done next, after the lunch break. I didn't get my vehicle back until 2pm.....after waiting more than 4 hours in the waiting room.
When I'm given an appointment for 10am, I expect the work on my vehicle to begin at 10am. A simple snow tire installation didn't begin until almost 2 hours after my appointment time.....and then the rest of the work didn't begin until after a scheduled lunch break. The entire working time on the vehicle was probably just over an hour...and for that I was required to wait for more than 4 hours. Not impressed. If you give out an appointment time, and you know the owner is waiting for the vehicle, you need to do a better job in getting it through the shop. My previous experience at Brown Bros have been good. Not this time.
And, I now have to return for another appointment as the diagnostic work showed I need to replace one of the "lighting regulator modules?".....and it was not in their parts stock.