The stay was just okay I have stayed in several Hi...

The stay was just okay I have stayed in several Hilton hotels as my husband is a Hilton Honors member at least for the last 7 years and have had a much better experience. Let me first by saying that after getting our room within 5 minutes of entering I see a Roach running across the bathroom counter one word Disgusting. Then the day after check out I noticed 2 charges on my account one for 46 which this charge was supposed to be waived for parking so my husband called to get it figured it and Sheila answered the phone and my husband was trying to explain to her that this was supposed to be waived she kept cutting him off and asking him did you park here? He asked her if he could explain why this was supposed to be waived and she asked again if he parked there so he asked for some one that could help she hung up on him not once but twice. Finally he called back the 4th time and got a gentleman that answered and was able to assist as he was willing to listen to my husbands concern. I will never stay at this location again . One last thing why is housekeeping knocking on my door asking me what time is my checkout? I have never had this happen and it's kind of an inconvenience when I am trying to get ready to leave it felt I was being rushed out.