Let s talk about the horrid stay I had this past w...

Let s talk about the horrid stay I had this past week at Bear Creek Mountain Resort. I stayed from August 19th until August 23rd. A Upon arriving at the resort at 3:15, I was told my room was not ready, but I would receive a text message once it was ready. 4:00 came and went, and still nothing. Then, 4:30 I went in to see why it wasn't ready. The front desk assured me they were working on deep cleaning my room, and it would be ready shortly. Our room, along with our travel companion, was not ready until well after 8:00 PM.
When we checked in, please note that we were only instructed on parking, pool access, and spa access, as well as informed our room had been comped the first night and half off the second night.
When I went to my room, I pulled back the curtains for the window and saw there was candy all along the windowsill, and there was a half drunken bottle of tea on the floor. This made me completely disbelieve the notion of a "deep clean." Additionally, our bathroom did not seemed to be cleaned, and there was an almost empty toilet paper roll on the holder. I went to call the front desk, twice, but no one answered. We then went to dinner off resort, and I assumed someone would be in to clean the room the next day, Thursday. Thursday came and went, and nothing was cleaned. I attempted to call the front desk again, but no one answered. I hoped my room would be cleaned later in the afternoon.
Thursday night, getting back to the room I noticed no fresh towels, no empty trash, no new toilet paper, etc. I decided to make stopping at the front desk a priority on Friday morning. Friday morning, I went to the front and notified them my room had not been cleaned and I was completely dissatisfied with my stay. They notified me the manager would be in touch. I then went to my spa treatments (12-2 PM). Upon exiting the spa, I noticed a missed call and a VM from the manager, stating he was going to comp the rest of my second night stay to make up for our dissatisfaction. While I appreciated the sentiment of a free night that is not why I called. I wanted my room, which had clearly not been cleaned, to be cleaned, someone to take out my trash, and give me fresh towels and toilet paper, things that should be NORMAL accommodations at a hotel, especially one where I am paying over $200 a night!
I then called Shawn back, and was told he was no longer on site and would not be available to help me until Tuesday. Additionally, there was no acting manager for me to speak to. First of all, he called me a few hours ago, and second of all, how do you function a hotel without a manager on property? I expressed my discontent with the person on the phone multiple times and the continued to express that my first and second nights were comped, so I should be happy. Again, I am not calling to get more free nights, I am calling to get my room cleaned, trash emptied, fresh towels, etc. Finally, they sent me through to the hospitality manager. She informed me that with Covid, the housekeeping staff was unable to enter my room unless I was staying for over 5 days. I was told I needed to leave my trash outside my room each night if I wanted it emptied. This nugget of information would have been quite helpful upon check in.
Feeling like a broken record, I again told her that I just wanted my room cleaned. She informed me the hospitality staff has all gone home (which was funny since I passed hospitality staff on the first floor), but my room would be cleaned first thing Sat morning and she would be sending fresh towels and toilet paper up to my room as soon as we hung up the phone.
Well, I'm sure this will come as a shock, but towels and toilet paper never made it and my room was not cleaned Saturday morning.
I understand Covid has turned our world upside down, but the lack of understanding and communication within your staff is inexcusable. We wanted to come back in the winter during skiing season, but I can ensure you have lost customers for life