Time Done

Review of Coextro

Here is my experience:

Here is my experience:

- Signed up and bought a modem + router directly from them. A few days later I called to cancel the modem as I wanted to buy my own. They claimed that the modem was already configured so they could not cancel it. Yet a few months later I called to resolve a disconnection issue, they suggested to factory reset the modem to resolve the issue. Why it was OK to factory reset the router (after a few months) but at the very beginning it was not possible to factory reset it??

- The internet worked for about 3 months then it constantly disconnects. I called multiple times and the 5th time, they claimed there was no previous tickets so they had no idea what was going on.

- The 7th time on phone they guided through the manual process to change the channel. Still no good. I suggested to replace the modem since it was still under warranty. They refused citing there was nothing wrong with the modem.

- The 8th time they suggest I buy my own router. I did so even though the gear I bought from them should have proper router function. They guided me (on phone) how to disable the router function so that my new router would work properly with their modem. Still the internet keeps disconnecting and still they refuse to replace the modem+router that they sold me.

All of them seem very nice on phone but I have decided to use other provider. They are more interested in selling a modem+router than keeping a customer.