Marguerite Loiacono

Review of Ommegang Brewery

Myself and my family have been loyal Ommegang patr...

Myself and my family have been loyal Ommegang patrons for 8 years, especially the chicken and waffles is a family favorite. We came today to celebrate a family milestone and it was a major disappointment. We waited over an hour and watched 6 other tables get their full meals. When our food came out the fries were ice cold. 5 orders of buttermilk chicken were somehow dry as cardboard and simultaneously ice cold. Maple bacon bechamel tasted like salted flour. 2 of the buttermilk chicken orders were burnt black. My waffle was both cold and rock hard. 5 of us had one bite of our meal.
Server was excellent, however when we voiced our complaints the manager responded "Well it's our best seller everyone else thinks they're excellent". We didn't even get an I'm sorry. Tables on either side of us sent their food back as well including chicken and waffles and frites. I understand everyone has off days every once in a while, but every meal was way subpar and we weren't treated as paying customers.
Also they're out of the only dessert on the menu. So there's that. Won't be returning for food any time soon.