The guest service representative Amber as horribly...

The guest service representative Amber as horribly rude. I asked for a toothbrush and a razor and shaving cream and she rolled her eyes at me. She brought me one tiny packet of shaving cream and said if I wanted more I had to buy some from the store. The A/C in the room was not working, and all she would say was to send maintenance to the room, but it was 2:30 am and there were kids sleeping in the room. I had to request a fan. She also was not readily at the front desk, I was waiting 15 minutes until the maintenance guy got her attention. When I m paying so much for my room I would expect a front desk rep to be friendly and polite and not act like I m bothering her. Thank you.