Horrible Customer Service!!!!

Horrible Customer Service!!!!

I purchased two full day tickets online in advance, due to my personal reasons, I couldn't make it to the mountain on that day so I emailed them to see if I can switch to another day. First reply said no, all products are final sale, no refund no exchange date. I asked them nicely again, second reply said no again as it's against company policy. I mean, what could you possibly lose to switch my lift tickets to another day??!! Seems like they just dont care their customers, well, you can keep my $200 dollars, but you lose me as a customer forever, I guess they dont care anyways.