They "don't have any record of the appointment" th...

They "don't have any record of the appointment" that you made 4 days ago. They talk to you like you are completely stupid and they couldn't have made the mistake. "Are you sure you called this Bill Page Honda?" Yes I know where I made the appointment with and I have the call log to show it. They were rude across the board to me and other customers dropping off their cars. On the phone they say they'll do the needed work, then on the appointment day they say they can't because it's too busy on the weekends...but only AFTER you leave the dealership after drop off do they call you to let you know that so you get to make multiple unnecessary trips. I will never be back here again. Will go farther for service if they don't want to work on cars at Bill Page Honda. They have no sense of urgency to get the job done--they just shrugged everyone off like "meh don't count on having anything completed today." A woman tried to make an appointment for Monday because they were too busy for walk-ins that Saturday; they said just come in, Monday's are wide open. She TRIED to make an appointment and they are purposefully noncommittal so they can screw her around when she does come in. Sounds like the same thing happened to the gentleman in front of me during drop off. The Honda employee taking the keys at the front desk asked him "Do you have an appointment?" The customer said "I think so." The employee was rude and sarcastic--"you think you do, or you do?" It's not the man's fault he was confused--they verbally confirm your appointment time on the phone when you call but they ask for hardly any info and don't give you a confirmation number...they purposefully set it up where they can deny the service appointment later. If they hate fixing cars so much why are they still open as a car service department? Open a fruit stand instead if cars aren't your thing--we won't judge! We will just get our service somewhere else and not be insulted by you.

Afterwards they say they won't service my car because I cursed at them. Yes, I said F@$& you after all of this transpired. I guess they expected me to say "Thank you so much for stringing me along!" I cursed AFTER they already said they wouldn't be doing any work.