Damien Lisney

Review of Casino Miami, Cruise Ship.

The WORST experience of my life on NCL Spirit 13-2...

The WORST experience of my life on NCL Spirit 13-23Dec 17 x-BCN. The guest services staff on board are rude, incompetent, and have no customer service skills. Our 2nd room should of had a prepaid alcoholic bev package, as this was on our paperwork. I had to argue and get really annoyed on boarding to get this mistake rectified that NCL created. No apology. When I went to pay my bill last night we had been charged for all of the drinks. It took NCL staff over 1.5 hrs to sort this out, again their mistake. When I asked to speak to the overall manager this fell on deaf ears. Most of this time was spent in a queue at the desk. There was a shift change in the back office finance team, crazy on the night everyone is sorting out their bills. No one cares at NCL and staff member Ladys Amarante at guest services needs to be retrained or sacked. I have never experienced such poor service when a company has made a mistake. No apology for their mistake which totally recked my holiday. What a waste of $6k.
I will be returning to Celebrity Cruises who know how to look after their passengers and who care about their passengers.