Probably the worst customer service experience I h...

Probably the worst customer service experience I have ever had. Reasons outlined below; - Take it as a given that you will have a problem.
1. Making a call means being prepared to be on hold for a long time and often numerous time throughout that call.
2. The problem is never resolved the first time so you will have to call back.
3. You will not get to speak to the same person again, even if you try. This means you will have to explain your problem numerous times.
4. Whoever you do speak to they will automatically try and transfer you to someone else.
5. The line drops all the time and you have to go through the process all over again.
6. When you do get transferred you will have to explain everything again and inevitably you will have been transferred to the wrong area.
7. You will hang up with nothing resolved after losing a significant amount of time and energy.
8. They will not call you back.
9. They often just say there is nothing they can do, without offering any further help or assistance. Although it has been agrred the problem is with their systems and processes
10. They are such a large organisation that it doesn't matter if they lose your custom and this is evident in the way they conduct their dealings with you.