I called in an emergency, why gmail will not send ...

I called in an emergency, why gmail will not send or receive emails for 24 hours. I talked to Brock at the desk of the main campus. I am a disabled combat vet and I support my fellow vets over email and we constantly are there for one another. He said the is no one that I can talk to. I explained that most of my brothers that email me are in risk of suicide, 22 vets a day commit suicide. He told me to create a another gmail account and email from there. I told him I need to talk to anyone who can help. He said I a very condensending voice there is no one to talk to. I asked to speak with his manager or supervisor, he said they don't take calls. I told him I would tell the news how google will not even talk about a problem that could save veterans lives. I asked him to transfer me to HR. He refused. Asked him to speak to his manager or anyone above his paygrade, he told me there is no one that could take my call. Its nice to know how Google feels about veteran's lives and there stance. Won't even talk to someone. Brock at a minimum should fired.