What can I say about this hotel... let's start wit...

What can I say about this hotel... let's start with the hotelWhat can I say about this hotel... let's start with the hotel.

Hotel:
The hotel was extremely misleading and nowhere close to being a resort and spa. It felt like the whole thing was parking with some paths to walk on that made it feel like an old folks home. The hotel is also not maintained at all and old. Our rooms had marks on the walls, dinged up with paint chipped off from the walls. The towels smelled strongly of bleach and I was afraid to sleep under the covers as that smelled of bleach as well. The heater in our room was also not working right, no matter how we controlled it either it was like a sauna cause it would be so hot or not work at all. The only thing okay thing about the hotel is that it's in the woods Which could have been a real oasis if it was maintained and designer properly. With the hotel also being so far from everything I would expect them to offer some sort of shuttle or taxi service. When I asked for a taxi they said I should take a lyft and don't know where the taxi numbers are. The food is also not that great and expensive. One of our lyft drivers that is also a delivery drive for restaurants told us that he gets food delivery request from guests in the hotel every other day and all of them say that it's too far to go get food and not willing to touch the hotel food cause it's so bad so they order out.

Next the spa
The spa is the worst and most misleading part. Saying that the spa has a heated pool and Jacuzi is a complete lie when actually it is in the courtyard in the middle of parking and nothingness of the complex with railing around that patch. Who would want to walk from their massage outside to a pool that kids are jumping in and out of, that is not the point of a relaxing spa. The other Jacuzzi of the spa was not working either and was cold with no promise to fix it when we asked them about it. The worst part was saying the spa has saunas and steam rooms when they are actually in the fitness/spa locker rooms which is not what you are looking for when you go for a couples spa day. So with the Jacuzzi broken and the other in the middle of the parking lot and separate locker steam rooms there is nothing to do there for a couple but wait for your appointment. The spa appointments were also not great, they showed up 15 minutes late and ended 10 minutes early. The spa has 1 waiting room that holds about 5-8 people for spa guests is right next to the check in counter so you can hear everything and not be able to relax due to all the noise. So there is nowhere to go to relax in the spa even when waiting for a treatment so by the end I just wanted to get out of there. I actually tried to canceled everything I had booked at the spa after seeing it's conduction but didn't because I would not get a refund on anything. Looking back I would have said forget the refund and get out of there.

Overall not only did I come out of the hotel mad, frustrated and very much not relaxed but I wasted money on a place that did not match the price and a 3 day weekend on a place that I just want to forget.