Horrible experience. I work at a camera store and ...

Horrible experience. I work at a camera store and was extremely excited about hitting Precision Camera due to hearing everyone talk about it. After wandering a bit, I finally got someone to point me in the direction of the film. I go to the back counter and ask the young lady for what was the beginning of my order , Instax wide black and white. She proceeds to tell me that they have Portra 400 . That s a color film and not for the Instax. I charge it up to maybe she didn t hear me with my mask , so I repeat myself and she says oh for Polaroid . Ok, yeah I ll let that ride. So then, I start asking for film that is on their website and she looks at me like I m speaking Greek. Then announces this is all the film we have . I look at the film fridge and there s nowhere near the offering that s on their website. So, disappointed, I get a box of film that I already have in my bag in the car just so it s not a blank trip. I then ask her for batteries that I would like extras of to have on hand and she says , the sales people over there will get them ( I was told originally to ask for the batteries at the film counter) . I explain that to her and she asks me on 4 different occasions what I needed. 2 v76 batteries and 2 cr123a batteries, to which she asks what was the 1st one again? So, off she goes and come back with the correct batteries and then asks, did you need singles or are you ok with the double pack? Sigh.....
As she s ringing me up I notice that they have a particular film stock in 120, so I ask for two rolls out of the pro pack. She freezes like a deer. So I ask, if it s not possible to break them up , which I know some places won t do. I don t know, I have to go check and off she goes. Now, in the 10 mins she s gone, I notice a man standing at another counter legit yelling I JUST WANT TO PAY FOR THIS, CAN ANYONE JUST RING ME UP ? He asks this question, same volume , 4 times. So, then I start noticing the lack of customer service all around. The lady at the front desk not greeting people at the front desk because she s on the phone relaxing ( literally laid back, arms folded and asking what s going on tonight ) . I was greeted coming in and going by the elderly security guard at the door.
The girl finally comes back with the film and walks pass me , so I stop her and ask if it s an issue to break up the pack. Ummm, I supposed to go get a label ? Cause they can t be rung up without it or something . At this point , I tell her , nevermind because I can t give my money to a place that literally doesn t know what s going on and people have to ask to be helped. I really hate that too , because I really wanted this to live up to the hype. I guess it s just one of those we are the biggest game in town situations. I try to support camera shops when I visit cites because it s hard enough finding actual shops. So sad....