Deborah Van Cleve

Review of The Kimberly Hotel

May I start by saying I was a client that stayed a...

May I start by saying I was a client that stayed at the Kimberly many times . I went to NYC on business during the UN meetings . I chose to stay at the Kimberly even though they had increased their rates immensely during this time .. 759.00 for my standard room which usually ran in the high 3 to 400 per night .. I still chose to stay there, unaware that their street was totally blocked off , and we could not have our car valeted , we did it ourselves ... I worked all day , met friends for dinner , returned to the hotel about 1130. We went to our room 6L , I turned down the bed and found the pillows to be crawling with bedbugs .. I threw the pillows out of the room and the bellman starting spraying them in front of me . He came back with a key to 7L , did not assist my husband and I . We went into the room to find someone had been laying on the bed , slippers were worn and wash cloths had been used .. they then took us to 8L telling us this was a more expensive room .. we did not care at midnight .. The next morning we were offered a comped room for our next visit ..I declined and we were refunded our room and parking charge .. I have been in business for 30 years , if this was my client , I certainly would have followed up with an email apology , a phone call , something ... I waited to write this review to see if someone would reach out .. I'm very disappointed .. I would have hoped for more as a client that has been there many times .. Deborah Van Cleve and George Cush