While the staff are quite nice, the technicians ar...

While the staff are quite nice, the technicians are imbeciles who know close to nothing. They formatted my laptop TWICE, each time taking nearly 40 hours simply backing up my documents (which are about 187GB) - the technician lied about formatting the first time and said he only restored my OS, lied about the backup taking as long as he claimed (in reality he had been lazy and started the backup a day late), then finally lied about the issue I had to begin with. My PC wasnt sleeping when I closed the lid, and after formatting my laptop TWICE he said "the latest Windows 10 version doesnt support sleeping" even though that's completely ridiculous and I had been on the latest Windows 10 before the problem occured anyway. Horrible technicians, ruined my PC and wasted nearly a week's worth of my time then lied to my face numerous times. Do not recommend AT ALL.