orlando hurt

Review of Occidental Royal Hideaway Hote...

This place has horrible customer service and even ...

This place has horrible customer service and even that I stayed in the royal suit the pool was out of service for my two night stay they didn't do anything for my inconvenience or did they care Todo anythingthe main manager told me to use the pool just the way it was if I wanted to at the pool was half way filled and with chemicals the pump not working even another employee told me that he was crazy for telling me that ...they closed me out of a VIP loungeit was suppose to close at 11 but got me out at 930 that bc they had an employee party ....didn't let me sleep while I was trying to relax bc they wanted to charge a bottle of water that I had gotten out of mini bar from my room cause they couldn't wait until I checked out unbelievable customer service that these people have here I would definitely advise calling before staying here or wouldn't even bother at all not worth the stay at all . I have another night but unfortunately I came to relax by the pool but not an option and the service is horrible especially the managers they won't do anything for you or even care