Sanath Bhat

Review of Northpark Apartments

North park is an amazing apartment community. I ha...

North park is an amazing apartment community. I have been living here for close to 3 years now. I would have rated it a 5 for the community, maintenance team and cost.
But for the resident services I have to deduct 3 stars, that is how bad an experience I have had over the last 6 months.
Instance 1: I was looking for a new lease in North Park. I found one I liked and booked the apartment online but was confused as to if I had to pay the application fee since I was a resident so I did not go through with it online and decided to visit the office the next day to clear the doubt. When I went in the next day the rent for that apartment had increased. All apartment complexes I have dealt with honor 24 hour pricing but they refused to do it. Once I showed them that I was still getting the previous lower price online they still would not honor it and I literally sat in their office and filled out the remaining form online on my tiny phone screen because the sales manager was not ready to honor it. This was just cheap.
Instance 2: My parking spot is far away from my apartment. There is a shorter route between them but the gate does not open with my FOB. I can see that the gate opens with other residents fob and my fob opens other gates. It has been over 3 months of constantly emailing and calling them trying to get this fixed. When I walked in and told someone at the resident services that I want that gate (or my FOB) fixed they replied back really snarkily saying I should use other gates. I have even got the leasing office to email residents services but with no avail.

They have a very incompetent team. I would suggest others look at neighboring apartment complexes(there are plenty around)