Christine Koontz

Review of Renton Honda

My husband and I came in to buy a car one year ago...

My husband and I came in to buy a car one year ago and had terrible customer service. The person who took us on a test drive told us we woke him up from a nap and didn t say anything the whole time. We went to Everette and bought a car a week later purely due to bad customer service.
Today, we came in again to get it fixed (we booked an appointment earlier in the week for 9:15am) and waited over an hour before we were told that no one had looked at our car and it was still next up .
We understand that things happen, but we were treated with very rude customer service. The person helping us never apologized, but yelled at my husband that diagnostics take 2 hours, ignoring the real reason we were upset which is that no one had looked at our car and wouldn t for a while.
Please work on customer service. We re not used to rude customer service, so it s shocking to have had such a bad experience two out of two times. This is literally my first negative review on Google, but I had to share.