I purchased a La z Boy office chair from La z Boy ...

I purchased a La z Boy office chair from La z Boy for $1,495.00. The "Top Grain Leather" is peeling on the seat, arms, front, and back. I have this in my office (physician) and am stunned by the very poor quality. NOT top grain leather!. I tried to call for help several times over several days to no avail. Sat on hold for 15 min or longer only to get disconnected. Called the Sterling Heights store who gave me another number. Called that number, waiting on hold for nearly 30 min. Finally a person answers the call only to tell me they don't handle this and to call yet another number. DO NOT BUY LA-Z-BOY PRODUCTS, THE QUALITY IS TERRIBLE, AND THE CUSTOMER SERVICE EVEN WORSE.