Visited on Thursday 11:30 to pick up parcel, havin...

Visited on Thursday 11:30 to pick up parcel, having received the red card. Despite the opening hours on the door stating it was supposed to be open, the man with glasses inside would not open the door, pointing out at the opening hours which are not updated !!! Why would you not provide information on the card you have left behind, if you're not receiving public. There were at least 5 people who came to pick up their parcels in the space of 5 minutes, only to be turned away. How very irresponsible, unacceptable customer service. Shame on you, if you think people do not have anything else to do but to show up only to be turned away, you are WRONG and your staff have no common sense or sufficient training, appalling.