Overall, we would give Mike Shaw Subaru a 5 for th...

Overall, we would give Mike Shaw Subaru a 5 for the things that really mattered. We had wonderful attention from Dusty, the sales person, and follow up by the general manager. We were able to take the car out and drive it to Idaho springs to see how it performed on hills, then to our house in Denver to make sure it fit in the garage. Ultimately, we compared the price quoted at Mike Shaw with an auto broker in Denver who we had used previously for a Subaru. Despite a great price quoted from Mike Shaw, the broker's quote came in $1,200 lower. When I told the manager that we wanted to purchase it from Mike Shaw, but there was a $1,200 difference in the offer, he asked if I would buy it from Mike Shaw if he matched the price. We said yes.
The reason for a 4/5 rather than a 5 relates to a small repair. We were told that there was a small dent on the roof that needed repair (we never would have seen it if they had not pointed it out to us!), that we could come back the following Monday at 8 AM to have it fixed. I showed up at 8 AM and by 11 the repair had not been made since the vendor did not come in that morning as expected. We were given a loner car so I could go home and return the following afternoon to pick up the car with the repaired roof.
On the positive side, Mike Shaw also gave us a great price on a maintenance contract. As I said, everything that mattered was handled superbly.

Tom and Sally