When installing my system last year, I already had...

When installing my system last year, I already had a Q system...they made a recommendation, that I should replace it because it wasn't "secure". The rep also told me I couldn't have a glass break sensor because the system couldn't "handle it" along with 4 window sensors (which I ended up calling them the next day and they said their installer lied). BTW they sent the same "liar" back out for servicing and to add the additional equipment. So I call today because I just moved and they told me before to buy the equipment so if i move it can come with us. Well today a rep told me "no" we don't move equipment. And he said he could sell me a "Q" panel like the one the rep removed and stole from my home. I'm going Ring, I'm tired of the lies. Oh and FYI...the rep overcharged me and it takes up to a month to get your money back....this is what they said.

Response to the owner:
First off sir it is highly disingenuous of you and indicative of your customer service to try to "rebut my review" because you can't, it's my experience.
1) The IQ panel I had was from another alarm company not yours.
2) YOUR office were the one's that stated the tech lied.
3) The tech told me the system YOU SOLD me could only handle 4 sensors and that I couldn't add a glass break sensor. The next day I felt that had to be incorrect I called your office, a manager looked into the issue APOLOGIZED and stated he had no idea why the tech lied!
Lastly, why sir would you state "I said throw my equipment away", because that's another lie. I never knew your guy took my equipment! You guys told me that touchscreen units were for apartments, and that a keypad unit was more secure, and that if I moved, I owned the equipment.....you just left out that part where you won't offer the installation if the homeowner moves. This is correct, right?