The pastry and coffee are wonderful. The biggest i...

The pastry and coffee are wonderful. The biggest issue is the service. Three different times now I have been greeted then virtually ignored for several minutes while the individuals behind the counter are doing other things, but when another individual comes in they immediately jump to assist that person standing in line behind me. I've never encountered anything like it, but one of my colleagues has experienced the same. The service standards here need to addressed. If the individuals are busy, then greet and let the customer know it will be just a few moments. To ignore people and then pretend as if they are not waiting for assistance is ridiculous.