Philip O'Neill

Review of Padma Resort Bali

Just don't book this property, very poor service a...

Just don't book this property, very poor service at the Padma Resort . Not to say the staff aren't pleasant, they just don't understand customer service. Like a robotic twitch, they repeatedly say they're sorry but it's only for appeasement. When asked why they're sorry or what they will change with the service inadequacies, you get the "that's not in my script" confusion look. When looking for a taxi at the hotel, the transportation staff will get you a vehicle but with a catch. When we asked the driver why the price was so high, he told us he had to kick back 20% of the over-priced fare to the hotel. You just never got the feeling the staff were working for you. We paid USD $520 per night for this place and it's, at best, a 3 star tour package kind of hotel. Far better choices in Bali for that price.