The room was in poor condition. Extremely wet are...

The room was in poor condition. Extremely wet areas of carpet, bottom of bath tub was green & stained, carpet was not vacuumed all the way to the edges of the room.....visual dust & dirt, blood or pizza sauce on the light fixture next to bed. Checked in at 11pm and called right away to tell them we didn t want to switch rooms because the kids were so tired but we would address it in the morning. Next morning front desk kept me on hold for well over 5 minutes to the point I just hung up. I had to call again and tell the whole story again...nothing available said they would call me when they had a resolution.UpDATE.....resort manager it involved around 5pm the following day, had housekeeping come and rectify what they could, have us a treat basket and a cabana rental for tomorrow. Great response.