Reji Thankappan

Review of Apparel Group

Hi, I bought a shoe from your Mall of the Emirates...

Hi, I bought a shoe from your Mall of the Emirates branch yesterday evening. And it was clearly told to your staff that it was a birthday gift and if it's not fitting, whether I will be able to exchange or not? and he told yes its possible. Since it was oversized my brother had gone to your branch and another staff told that it's not possible to exchange and she had no idea why other staff told so.
And one of your managers told he can exchange only after lockdown finished. If I had any idea this is the way your brand is treating us, I would have gone to some other brands. Please tell your staff to keep "No exchange policy "visible to customers. So that, we will understand the terms and conditions. It seems like credit card now. I hope you understand what am saying. Thank you