Ashley C

Review of BYU Outdoors Unlimited

We had requested a rental the day before and when ...

We had requested a rental the day before and when we arrived everything was fine and good. When it came to the bike trailer for our son, they brought it out disgusting and dirty with bits of food all in it and a strong odor. I asked for something to clean it with and began wiping it down as best I could. Then we come to find out they didn t have the piece to have it actually connect to the bike. So after I cleaned it for them we didn t even leave with anything because we couldn t go anymore without our son. Very bad customer service. How could you not check everything properly to know in fact you could say to your customer yes, we can rent this to you. Now it is too late to even go out and find a replacement very upset.