When we first arrived, the resort seemed amazing. ...

When we first arrived, the resort seemed amazing. We had bought 4 rooms, two of them suites. However, we found out that the phones in the rooms that were not suites didn't work. We went to dinner at the restaurant in the main building, where the lobby is. The food was AMAZING, but the service was terrible. Our waitress asked us what we wanted to drink and that was it. She didn't come back the whole meal! We finally got another waiter, however it took about an hour for the food to arrive. The pool at the hotel was so awesome. I ordered lunch there the second and third day. The next morning, be had breakfast at the buffet. It was so good we had it again the next day! That night, we had dinner at the hotel restaurant again. Our waitress was very nice and the service was much better. Overall, the hotel was... OK, not the best, but not the worst.