Got home to find my memory card with no chip. When...

Got home to find my memory card with no chip. When I rang to advise them I was told that they wouldn't take this out and therefore I lost it. Knowing I hadn't lost this as I had been keeping it in a safe place as it held very special moments of my children and a due uni assignment on it, which they were also told I was given no solution. Not able to talk to boss so asked him to contact me and when this didn't happen I rang back. My chip was apparently found although no one called me to tell me this and mo apology no nothing!!!
Wont be going back!!