my husband and I recently brought in our stainless...

my husband and I recently brought in our stainless steel tension set bands we purchased over 13 years ago from Scheherazade. They both needed buffing and the diamond from my husband's band fell out and was lost. We left our rings at the store and were called back a few days later to say the company no longer was making that style so we couldn't get the diamond replaced. To our surprise, we went back to the store last Sunday to pick up our rings, and lo and behold...a diamond was replaced! No charge!!! Not sure how that happened but it certainly isn't the norm, right? Our experience has always been great and we are convinced this store goes above and beyond.