We only wanted to use the bar/restaurant after lun...

We only wanted to use the bar/restaurant after lunchtime. First my wife asked for a table outside. The waitress said she needed to go inside. Then I asked the bartender if we could not sit outside and he agreed. So far so good but then we needed to wait for another half hour to make our orders. After the order we waited again for another half an hour to receive the food. So for a Sofitel standard only mediocre customer experience.