To make a long story short, we called to make sure...

To make a long story short, we called to make sure the pool was heated, they told us yes, but we get there and nooooo heat. The heater is broken. We paid for the room online and when we got there it was another 50.00 for "resort and amenity" fees. This was the most expensive placed we stayed the whole trip and there is no complementary breakfast like at the cheaper places. No vents in the bathroom so if someone is taking a shower the whole room will be steamy. The only person I can remember is JACEY. She was working the pool/towel area. She's awesome. Thanks Jacey for helping me and my friends. Aside from that it was really disappointing. I wouldn't recommend this place at all to friends or family unless they do something about my horrible stay.