Barbara Chunter

Review of Global Imports MINI

The purchasing experience did go well, however, ma...

The purchasing experience did go well, however, make sure your advisor knows what you want is what you WANT when buying your vehicle. Thoroughly and physically go over the car inspection report with the advisor and to be sure that you get in writing that they will address any concerns in a timely manner. Also have a good memory so that you can repeat what was offered to you at the time purchase. After I was told that problems would be taken care, I had to initiate a few calls to them to start the process. Although some details were not taken care of until a third visit. I am not pleased on how many times I had to take this vehicle back to have problems fixed and then still was not satisfied with some the results. Not from the service advisor himself, but excuses were made instead of rectifying the problem at the time it was brought to their attention. It seems that the over all excitement has a downplay after you sign and drive the car off the lot. Right now I am and still in the process of getting the kinks completed for the exterior surface of this vehicle and have text the sales manager, 3:40 on 2/11/16 regarding when I would be bringing my vehicle back to complete this and still no answer yet today, letting me know he received my text. Since having my first experience with this vehicle, the SMALL things count and sometimes nice can be DECEIVING, but my experience should not have been a fight, after all you should have complete satisfaction from start to finish. I hope to finish this service with them soon. However, after reading the reviews for this dealership and with the warranty on this car I am trusting not to have anymore dissatisfaction when taking my vehicle in for service and things can get done in accordance to the warranty. On that note, it is going into two months and so far I enjoy my car and its performance!!!!