The location is great and the renovated rooms are ...

The location is great and the renovated rooms are very nice. However, I chose the hotel because of the rooftop pool which is highlighted on every website. My stay was for Sept 6-8 and I assumed the pool was still open. None of the websites indicated that the pool was closed Labor Day. Also, I received an email a day in advance telling me that the restaurant was closed for renovation. Too late for me to make other accommodations. The hotel also takes prepayment of $100 on credit card for incidentals, but cannot provide a zero balance receipt upon departure. They can only confirm verbally and they were very defensive when I suggested that they make that recommendation to management,