Horrible! Horr....I.....ble! I am a rider from Ely...

Horrible! Horr....I.....ble! I am a rider from Elyria and it's terrible how poor the service is to both riders and employees! I do NOT recommend provide - a - ride. Instead I would rather pay from my card from Lyft or Uber to get a ride to any (and all) medical appointments. They left me stranded twice! They did the same to my grandmother who was very ill (may she rest in peace.)