I stayed here for one night in February 2018, NEVE...

I stayed here for one night in February 2018, NEVER AGAIN.
We requested and reserved a room with a balcony. We were first sent to a room with a balcony door that did not open, so a balcony room where the balcony couldn't be used. We called and requested a room with a working balcony and were moved to a room 2 floors lower with a balcony over a parking lot and smelled a little moldy and wet -- we stayed for less than an hour before going to an event. When we came back less than 3 hours later the room was partially FLOODED. We called, told them about the flood, they said it must have been the toilet, and were condescending in our assessment of the flood which was actually coming from the window (it was raining that night).
After a maintenance person came up and indeed confirmed that the water was coming from the window we called the front desk and moved to a THIRD room, but one withOUT a balcony because those were booked for the night. So we ended up in a room without a balcony which was the reason for staying in the hotel for the night in the first place, to sit out and enjoy the city view.
The most disappointing part was that the hotel staff weren't apologetic about it at all, as a matter of fact a front desk person called our flooded room one of their "shower rooms" and proceeded to laugh which was definitely in bad taste and let us know how little they cared for the inconvenience they caused us for the evening. We will never go to this hotel again.
We previously stayed at Hotel Indigo and wanted to try something else in the neighborhood. I much rather go back to Hotel Indigo, they're service was stellar.